Air Canada Cancellation Policy

What is Air Canada Cancellation Policy?

 Air Canada Cancellation Policy: In the ever-evolving world of air travel, it’s crucial to understand the intricacies of airline policies, especially when it comes to cancellations. Air Canada, one of Canada’s flagship carriers, has a comprehensive cancellation policy that can vary depending on several factors.

In this ultimate guide, we will unravel the mysteries of Air Canada cancellation policy, covering everything from the rules for different fare types to eligibility criteria for full refunds. So, fasten your seatbelts, and let’s embark on this journey to demystify Air Canada cancellation policy.

Discover Air Canada Cancellation Rules For Each Fare Type

Air Canada Cancellation Rules

1) Refundable Tickets

If you’ve booked an Economy Class ticket with Air Canada, you’ll find that they offer both refundable and non-refundable options. Here’s what you need to know about each:

  • Refundable Tickets: These are like a safety net for your travel plans. You can cancel or change your flight without any penalties, and you’ll get a full refund.
  • Non-Refundable Tickets: These are more budget-friendly but come with restrictions. You can change your flight for a fee, but if you cancel, you’ll receive a credit for future travel instead of a refund.

2) Flex Fares

Air Canada offers Flex Fares within the Economy Class, providing passengers with flexibility and peace of mind:

  • Free Changes: You can make changes to your booking without incurring change fees.
  • Refundable: Flex Fares are refundable, meaning you can get your money back if your plans change.

Premium Economy and Business Class

Premium Economy and Business Class

1) Premium Economy

If you’ve upgraded to Premium Economy, you enjoy some additional perks, including more flexibility in cancellations:

  • Free Changes: You can make changes to your itinerary without paying any change fees.
  • Refundable: Premium Economy tickets are refundable, ensuring you can get your money back if your travel plans are canceled.

2) Business Class

Business Class offers the utmost in comfort and flexibility:

  • Free Changes: You can make changes to your booking without incurring any fees.
  • Fully Refundable: Business Class tickets are fully refundable, giving you peace of mind if you need to cancel your trip.

Air Canada Eligibility Criteria For Full Refunds

Air Canada Eligibility Criteria For Full Refunds

  • Flight Cancellations by Air Canada: If Air Canada cancels your flight, you are generally eligible for a full refund of the ticket price.
  • Flexible Fare Tickets: If you purchased a fully refundable or flexible fare ticket, you can typically request a full refund at any time before the flight’s departure.
  • Refundable Tickets: If you purchased a ticket with refundable options, you can usually request a refund according to the terms and conditions of that specific ticket.
  • Medical or Family Emergencies: In cases of documented medical emergencies or certain family emergencies, Air Canada may consider providing a full refund or allowing you to change your travel dates without penalty. You will likely need to provide appropriate documentation to support your request.
  • Significant Schedule Changes: If Air Canada makes significant changes to your flight schedule, such as a significant delay or a change in departure/arrival airports, you may be eligible for a refund. The specific conditions and threshold for what constitutes a significant change can vary, so it’s best to check with Air Canada for the latest information.
  • Government Restrictions or Entry Denied: If government travel restrictions or entry requirements prevent you from traveling to your destination, you may be eligible for a refund. However, eligibility can depend on the specific circumstances and the terms of your ticket.
  • Flight Overbooked: If you are involuntarily bumped from a flight due to overbooking, you may be eligible for compensation, including a full refund.

What are Air Canada Refund Rules For Involuntary Cancellations?

Air Canada understands that not all cancellations are voluntary. Sometimes, situations arise where the airline has to cancel your flight. Here’s what you need to know:

What are Air Canada Refund Rules

Delay in Hours of Arrival  Compensation Amount 
3 to 6 hours 400 CAD
6 to 9 hours 700 CAD
9 hours and more 1000 CAD
  • Full Refunds: If Air Canada cancels your flight for reasons within their control, you are entitled to a full refund.
  • Notification: You will be notified by Air Canada if your flight is canceled.
  • Rebooking: They will also provide options for rebooking or alternative flights.

Disclaimer: No Compensation for Air Canada Flights and Cancellations

It’s essential to note that Air Canada, like many other airlines, has limitations when it comes to compensating passengers for cancellations. Here are some key points to keep in mind:

  • Weather and Air Traffic Control: If your flight is canceled due to weather or air traffic control issues, Air Canada typically does not offer compensation beyond rebooking.
  • Extraordinary Circumstances: In cases of extraordinary circumstances like natural disasters, compensation may not apply.
  • Travel Insurance: Consider purchasing travel insurance to protect yourself against unexpected cancellations and disruptions.

Air Canada Airline Contact Details

Air Canada Airline Contact Details

Address Montreal, Canada
IATA code AC
Facebook URL
Twitter URL


  • Toll-Free: Air Canada provides a toll-free customer support:+1-800-504-6979 line for inquiries and assistance.
  • International Numbers: There are specific phone numbers for international customers, ensuring you can reach out from anywhere in the world.

Online Chat

  • Live Chat: For quick assistance, you can use Air Canada’s online chat feature on their website.
  • Social Media: They are active on social media platforms, and you can send them a direct message for help.

Airport Contacts

  • In-Person Assistance: If you’re at the airport, head to the Air Canada customer service desk for face-to-face support: +1-800-504-6979.
  • Kiosks: Airports often have self-service kiosks where you can find information and assistance.

Lost and Found

  • Lost Items: If you’ve lost something during your journey, contact the airport’s lost and found department, which may be able to help.
  • Baggage Services: For issues related to baggage, including lost or damaged luggage, reach out to the baggage services desk.


Navigating Air Canada cancellation policy can be a breeze if you know the rules and understand your rights. Remember that the key to a stress-free travel experience is being informed and prepared. Whether you’re flying Economy, Premium Economy, or Business Class, knowing the cancellation rules for your fare type and the eligibility criteria for full refunds can save you from unnecessary headaches.

Additionally, in cases of involuntary cancellations, Air Canada has a clear policy in place. Just keep in mind that there may be limitations on compensation for certain circumstances. Lastly, never hesitate to contact Air Canada’s customer support for assistance—they’re just a call or click away!


Q1 Can I cancel a non-refundable Economy Class ticket with Air Canada?

Unfortunately, non-refundable Economy Class tickets with Air Canada cannot be canceled for a refund. However, you can receive a credit for future travel if you need to cancel.

Q2 How do I request a refund for a Premium Economy ticket due to a medical emergency?

To request a refund due to a medical emergency, you’ll need to provide medical documentation and notify Air Canada as soon as possible. They will guide you through the process.

Related Article: How Much is Cancellation Fee For Air Canada?

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